Most providers are competitively priced within $5-10.00 of each other. What is the difference? At Inland we are proud to provide you with information not only to determine our pricing, but also information regarding the level of service you will expect to receive.

Our Inland staff is committed to give you the very best service possible. We accomplish this partially by the latest in voice and computer technology. Our technical staff is constantly searching for capabilities and equipment that will assist you in all your messaging needs. We also accomplish our high level of service by employing telephone secretaries with the skills you would desire in your own office.

The average level of a skilled operator in our competitor's office ranges 20-50% lower than our entry position requirements. We also retain our staff 200% longer than the industry average, thus allowing your phone lines to be answered by telephone secretaries that are familiar with your account. This alone qualifies us as the leader in telephone messaging. In addition we maintain a ratio of approximately one secretary per 50 customers instead of our competitor's average of 100 customers per telephone secretary. This ratio maintains our position as the leader in telemessaging with an average of 80% of our calls being answered within four rings and the calling party never being put on hold. A complete set of spare parts as well as a power backup insures that Inland will stay available to your callers when the competition cannot.

The reason a business wants an answering service is more than just having its phones answered when no one's in the office. In today's world of increasing automation, there is a real comfort in hearing the voice of a live person answering the phone.

The value of a professional answering service is taking on new depth and meaning. As the world at large accepts the undisputed cost-effectiveness of the many third party answering options, the real human voice is becoming rare.

As a result, there's an equation with value that is building, as well as a real customer service advantage, when people respond to people on the phone.

Keep that in mind as you plan your communications links to your business world. But let's not cast off all the efficiencies of today's technology altogether. In defining the ideal solution for providing professional message service, we can merge the best of both of these considerations for your convenience.

We recommend service with the warm personal touch to communicate with your callers. But we can pass on to you, as our customer, the efficiencies and cost savings resulting from delivering those messages to you through a private voice mailbox.

Look at the immediate benefits:

• Cost savings to you, from reduced operator involvement
• Message confidentiality
• Ability to hear a message, and play it later for convenience
• Greater message detail
• Never get put on hold when picking up your messages
• Immediate and automatic alerting by pager, to notify you of messages (pager optional)
• Automatic time stamp of each message's arrival

We answer your calls and take your messages professionally, as usual, using our live operators. We then put each message directly into your private mailbox. You get the best of both worlds - personalization and automation, to balance the benefits to the max.

Our "Telesecretaries" can take phone orders for you, process credit card transactions, and even print the shipping labels. We can be the perfect complement to your Internet World Wide Web Business.

We can take appointments for you (with personal attention 24 hours a day) and schedule your time according to your wishes.

We can become your customer's information resource. Customers can be directed to your dealers according to your territorial assignments. The referral can be confirmed to both you and your dealer via fax.

We can refer your organization's prospects as you wish; answering the question, "Who is the professional in your organiztion near me that is best suited to handle my problem?" We can confirm the referral to both you and your member via fax.

These are just a few of the ways our technology can work for you. We can create custom services tailored to fit your needs. Imagine the ways our broad range of services can reduce costs, and improve sales and service in your organization.

You've got messages waiting that we've taken for you. You're on the fly, maybe calling from a cellular phone with the cost-per-minute-clock ticking. The last thing you want to hear is, "Please Hold - Click."

It's not going to happen here! We provide Express Messaging Pick-up, a service that never puts you on hold.

You're assigned a special (800) check-in phone number that bypasses the busy telesecretaries and puts you right in touch with your messages. A security code insures that no one but you can hear your messages.

We enter your messages into your private voice mailbox in complete detail. You can play them over again as needed, while you're listening. Each message is individually treated so you can delete or save any message. Play them later if necessary, or skip through a message at the touch of a button.

With express check-in, you can choose an auto-alert option that will automatically page you on your beeper whenever a message is taken. For anyone that values immediate response, you'll love this service.

You can also choose our Auto-Fax Service option to have your messages automatically faxed right to you so you can initiate a call-back or to retain a reference record.

Unheralded, pressured, picked on, always busy. That's a receptionist's job description.

That's why we felt you'd like to know more about Tel-Assistance service. It's a service that gives you the benefit of an extra full time receptionist who's always at work, but never at the office!

Here's how it could work. Your loyal and efficient receptionist is handling calls as fast as possible, to provide courteous and accurate service to your customers. Your other lines keep ringing while she's handling the previous call. But instead of your additional lines ringing off the hook, they're answered and handled by our Tel-Assistance receptionists - who are always at work just when you need them.

They answer your phone exactly as you would and take messages. Or, they can patch them right to your office or any location you request. Or, she could simply say, "that number is busy, would you like to call back later or have them call you?"

If the Tel-Assistance secretary takes a message for you, she can even auto-fax it right to you so you can deliver it or initiate a call-back.

That's kind of like an overflow service that keeps you functioning efficiently, but doesn't leave callers feeling like there's nobody home.

In addition, your Tel-Assistance receptionist can receive calls for you even when all your lines are busy. It's like having an extra phone line that is only answered when all your lines are busy.

We're so pleased with our Tel-Assistance service that we'd even like to suggest that if, God forbid, your receptionist should get sick, we could even fill in and take all your calls, without even being there! It's a back-up service that's worth considering. And, we can be a very big help to anyone who might have to fill in, during that absence.

Do you have to send out many duplicate faxes? Do you have a press release or dealer bulletin that must be sent to many people in a short period of time? Have you seen your office grind to a stop while your secretary manually transmits the same fax over and over to different numbers?

Our broadcast fax service is just the solution for you! We can transmit 100s of faxes economically within a few minutes or at a scheduled time. This frees your people and your phone lines to conduct your normal business.